Returns & Refunds

Ready-to-wear

You have 30 days from receiving your item to request a return.

The item must be in the same condition you received it — unworn, unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, write to help@florenccia.com. If accepted, we will send you a return shipping label and instructions. Items sent back without requesting a return first cannot be accepted.

A 5% restocking fee applies to accepted returns and is deducted from the refund.

Bespoke commissions are not returnable

Bespoke and custom pieces cannot be returned or refunded. They are cut to your measurements and made only for you, so they cannot be resold.

This is why the process is deliberately slow: a consultation, a written proposal, and fittings along the way. Nothing goes into production until the design and price are agreed with you in writing.

If a finished commission does not fit as agreed, that is our error and we will put it right.

Also not returnable

Final sale items, sale items, gift cards, and consultation fees.

Damaged or wrong items

Please inspect your order when it arrives. If anything is defective, damaged, or not what you ordered, contact us immediately and we will make it right.

European Union — 14 day cooling off

If your order is shipped into the European Union, you may cancel or return it within 14 days for any reason, without justification. The item must be unworn and unused, with tags and original packaging, and you will need proof of purchase.

This right does not extend to goods made to your specification — which includes bespoke commissions.

Refunds

We will tell you once your return has arrived and been inspected, and whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take longer to post it.

If more than 15 business days have passed since approval, write to help@florenccia.com.