Privacy

What we collect

When you order: your name, email address, postal address, phone number, and what you bought. We never see or store your card number.

When you commission a piece: the above, plus what you tell us about the piece, and any measurements you choose to give. Measurements are optional and you can change or remove them at any time in your client suite.

When you write to us or join our list: your name and email address, and whatever you write.

When you start a checkout and do not finish it: the email address you typed, and what was in your bag. We use it to send you one reminder and nothing else. Every one of those emails carries a link that stops them for good, and we honour it for any future order too.

Who processes it, and why

Supabase — our database and sign-in, hosted in the United States.

Stripe — payments. Your card details go directly to Stripe and never touch our systems.

Resend — the emails we send you, such as order confirmations.

Daily — video consultations. Calls are not recorded.

Shippo — shipping labels and customs declarations, which requires sharing your delivery address with the carrier.

Vercel — hosting.

Each is used only to run the parts of the business described above. We do not sell your information, and we do not share it for advertising.

How long we keep it

Order and commission records are kept for seven years, as tax law requires.

Mailing list entries are kept until you unsubscribe.

Enquiries that do not become commissions are kept for two years, then deleted.

Your rights

You can ask for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Much of it you can change yourself in your client suite.

If you are in the United Kingdom or European Union, you also have the right to object to processing, to restrict it, and to complain to your national data protection authority.

If you are in California, you have the right to know what we collect, to have it deleted, and not to be discriminated against for asking.

Use the form at the end of this page, or write to contact@florenccia.com. Either way we will respond within 30 days.

We will confirm the request came from you before acting on it. A request we acted on without checking would be a way for anyone to obtain, or destroy, someone else’s records.

Deleting everything is not always possible: tax law requires us to keep a record of what was sold and for how much. Where that applies we strip the record of everything personal — your name, address, email and notes — and keep only the amounts and dates.

Cookies

We use only what is needed to make the site work: a session cookie so you stay signed in to your client suite, and local storage to remember your bag between visits.

We do not use advertising or tracking cookies.